Postage & Handling

POSTAGE & HANDLING WITHIN AUSTRALIA IS A FLAT RATE OF $8.00

Orders will be dispatched to you via Express Post.

Please note that your order will be processed and dispatched on the day your order was placed. Your order will be received the next applicable business day via express post. For e.g. You place your order on Monday, therefore you will receive your products the next business day being Tuesday. There may be times where your order will at the very latest be processed and dispatched within 24 hours. For e.g You place your order on Monday, therefore your products will be received on Wednesday.

Payment processing will not begin until we receive all the information required to process your order, such as your full name and address details. This also includes a successful authorisation, in the case of a credit card.

Orders placed on a Friday and during the weekend or on a public holiday will not begin processing until the next business day. Business days are Monday through to Friday, excluding Australian public holidays. A confirmation e-mail will be sent to you upon the dispatch of your order.

Please be advised that if you are not at the premises at the time of delivery your order will be diverted to your closest post office for collection. You should receive an awaiting collection card in your letterbox.

If it has been 2 business days since the dispatch confirmation e-mail was sent to you please contact your local post office as in most cases it is awaiting collection.

If your local Post Office does not have your order on hand please contact us so we can lodge an investigation with Australia Post.

Postage & Handling to New Zealand is charged as follows;

1 product = $16.50
2 products = $23.50

For postage & Handling to Singapore please contact us via phone or e-mail.

Please note we only ship within Australia, to New Zealand & Singapore

Payment Options

You can make payment using any of the following credit cards:
Your card will be debited with the value of your order and will appear on your statement as "Nouveau Visage Aus P/L".

WE ALSO ACCEPT PAYMENT VIA PHONE, AUSTRALIAN MONEY ORDER AND DIRECT DEPOSIT

NOTE: Orders via Direct Deposit & Money Order require a processing time 24-48 hours.
If you have purchased your products via Direct Deposit and do not wish to wait the 24-48 hour processing time. Please forward us a copy of your direct deposit receipt to info@beautyblender.com.au for a 24hr dispatch of your product.

Security

All payments are processed via EWAY. This is 100% safe & secure. Once your order is placed with us you will be directed to their website to enter your payment details. Please note if your PC has been set to a High Security Setting then a message may be generated to indicate that the site is unsecure. Be rest assured this is not the case. If you have any concerns we can process orders over the phone.

We take every reasonable precaution to protect your payment details. Credit card payments are processed with the use of 128 bit encryption and SSL technology via our payment provider EWAY

Nouveau Visage will prosecute any cases of fraud that we identify. As a first time customer, you may receive a telephone call or email requesting more information/proof to confirm the details that you have supplied to us. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to prosecute.

Returns Policy

At Nouveau Visage Australia Pty Ltd we are dedicated to ensuring that your products are received in optimum condition.

If the product is deemed faulty we will offer you a replacement or refund as appropriate. Please note the return must be expedited to Nouveau Visage Australia Pty Ltd within 14 days of receipt.

Nouveau Visage Australia Pty Ltd shall have no liability in respect of any defect arising from misuse, wilful damage, negligence, failure to follow instructions, unauthorised alteration or modification, abnormal working conditions or fair wear and tear.

Where a product is returned because you believe it is faulty and the fault cannot be observed by our internal testing, the product may need to be tested by the manufacturer. In such cases, the testing process may result in delays of up to 28 days before we can determine whether a credit note/refund will be issued.

In accordance with our policy we will normally issue a credit note or process a refund within 7 working days of us receiving the returned goods.

For further assistance please contact us at info@beautyblender.com.au.

Privacy

We do not collect personal information when you visit our site unless you log on, place an order or register with us.

When you place an order you will be asked for the following personal information: your name, e-mail address, mailing address, delivery address and any special delivery instructions and phone number. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.

Nouveau Visage may periodically contact you with special offers. You may unsubscribe at any time via info@beautyblender.com.au.
Subscription to this service is optional and free.

When you submit feedback or questions via e-mail, or contact us for information about our Website, we will request your name and e-mail address. We use this information solely to respond to your inquiries.

When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. We may ask for other information to enable us to improve our site or to send you special offers.

Our site contains links to other sites. Nouveau Visage is not responsible for the privacy practices or the content of other websites.

Terms and Conditions

This service has been launched to enable you to purchase products directly from Nouveau Visage Australia Pty Ltd. The service is available to residents of Australia. "Nouveau Visage", "us", "we" or "our" means Nouveau Visage Australia Pty Ltd.

"You" and "your" means the person ordering products from Nouveau Visage.

If you have any queries, please contact us via email on info@beautyblender.com.au

General

If a product is unavailable, we will contact you within two days.

A legally binding contract with you will come into effect when we debit your credit card or successfully process your payment. We will debit the price, any applicable goods and services tax ("GST") and any delivery charge.

Images and descriptions contained on our website are for indicative purposes only.

We reserve the right to not accept your order.

We may periodically change our Terms & Conditions. Accordingly we recommend that you check this page from time to time in order to review our current policy.

These terms and conditions and all sales via Nouveau Visage Australia Pty Ltd shall be governed by and construed in accordance with the laws of Victoria, Australia and subject to the exclusive jurisdiction of the courts of Victoria, Australia.

Pricing Policy

Every item is described as accurately as possible. The correct price is that which is displayed on this website at the time we receive your application, with the exception of a mistake where a pricing error is discovered or for reasons beyond our reasonable control, for example alterations to the rate of GST.

All prices are inclusive of any applicable GST. A tax invoice will be issued with your purchase.

Warranties and Defects

It is the responsibility of the Customer to satisfy itself as to the condition, quality, suitability and fitness of goods for any particular purpose and no representation, warranty or undertaking in relation to the goods has been or is made or given by or on behalf of Nouveau Visage Australia Pty Ltd in relation thereto.

Nouveau Visage Australia Pty Ltd will not be responsible for any shortages or damage suffered to goods while in transit. Claims for breakages, damages and shortages during transit must be made to the carrier or delivery agent. Nouveau Visage Australia Pty Ltd will assist you by providing information as required by Australia Post to process such a claim.

Nouveau Visage Australia Pty Ltd shall have no liability in respect of any defect arising from misuse, wilful damage, negligence, failure to follow instructions, unauthorised alteration or modification, abnormal working conditions or fair wear and tear.

Nouveau Visage Australia Pty Ltd shall not be liable to the Customer for any indirect, special or consequential loss or damage even if such loss were reasonably foreseeable or Nouveau Visage Australia Pty Ltd had been advised of the possibility of the Customer incurring same. If it shall be held that Nouveau Visage Australia Pty Ltd has any liability to the Customer then, except as expressly set forth in these terms and conditions, the liability of Nouveau Visage Australia Pty Ltd to the Customer shall not exceed the lesser of:

The value of the goods the subject of any claim; or
the contract price.

Nouveau Visage Australia Pty Ltd shall have no liability arising from, and may correct at any time, any typographical, clerical or other error or omission in any sales literature, price list, quotation, invoice, communication or other document or information issued by it.